Customer Serivce
November 13, 1984

About Candidate

As a graduate in Bachelor of Arts , I have developed a solid foundation in critical thinking, problemsolving, and attention to detail, which are essential qualities for an Customer Service position that
requires high efficiency and accuracy in daily tasks. Furthermore, my academic background has
equipped me with the knowledge and skills necessary to understand and adhere to the processes and
procedures of your department



Bachelor of Arts Degree 2008

Management & Public Administration and Tourism Studies

Work & Experience

Customer Care Representative MAY 2009 - December 2010
vodafone fiji

Provided exemplary customer service, resolving phone issues, billing inquiries, and other customer concerns. • Informed customers about Vodafone's products, services, and promotions. • Actively participated in projects related to Vodafone's product and service enhancements. • Conducted daily updates and efficiently handled night shift wake-up calls. • Offered support at the front desk and efficiently managed the switchboard.

CSR and Accounts Officer May 2014 - June 2016
Quality Hygenex and Pest Services, L

Oversaw front desk operations, providing exceptional customer service. • Managed telephone calls, directing messages to the appropriate parties. • Responded to emails in a timely and organized manner. • Efficiently handled typing and filing of letters. • Expertly managed invoices, debtors, wage preparation, FNPF, and banking. • Maintained meticulous staff leave records



Bachelor of Arts Degre 2008