dinomai83

April 4, 1998

About Candidate

Hardworking individual that has skills in :

  • Communication – written and oral skills with the exception¬† of delievering quality customer service in a calm tone with the use of empathetic vocabulary.
  • Time management– understanding the value of completing tasks in a timely manner and getting as much work done for the betterment of the orgamization. This requires prioritization and attention to detail techniques that I do possess.
  • Team player – When working in teams, I work towards completing team tasks when given and assisting colleagues if they require my assistance. I strongly believe in team goals and missions to set the standards of the orgarnizations image on a better light.

Location

Education

S
Secondary/ High school Year 7- 13
Holy Family Secondary School

through holistic teachings, I am grateful to the educators and religious advisors of the mentioned school for their wonderful guidance and teachings for 7 years.

B
Bachelors degree in Tourism Management with a minor in HR continuing student
University of The South Pacific
C
Certificate in Contact Center Operations- Level 3 2023
Fiji National University

I have completed a certificate qualification in contact center operations- level 3 in the second semester of 2023 at the Fiji National University, as an introduction course to the outsourcing industry, that covers topics such as customer service, sharpening Microsoft and data knowledge, leadership skills, and soft skills/ interpersonal skill.

Work & Experience

C
Cashier 2020 - 2022
Shop and Save Supermarket, Fiji

Through my working engagement with the mentioned retail supermarket company, I was fortunate enough to sharpen my customer service skills. This involves answering customer queries on products, ensuring that customers are treated with respect and feel comfortable with being in the vicinity of the supermarket, greeting customers and most importantly ensuring that the company policies on payments are followed up without mistakes and that the customer receives the correct change when at cash-out stations. In addition, I have been able to keep in place the need to be time-efficient in my daily duties with the company with the bonus of harnessing skills in prioritization, communication, and lastly, the need to be attentive to every customer- interaction with daily which requires excellence in interpersonal skills.

A
Attachee 2023 - 2024
Labasa District Youth Council

When undergoing a practical for the Labasa District Youth Council, I was fortunate enough to engage in Administrative work, engage in Youth Club visitations and familiarize myself with data entry.

Awards

L
Learning Planet and Outsource Fiji 2023
I was fortunate enough to be selected with other applicants for the first-ever scholarship program undergone by Outsource Fiji, in collaboration with Learning Planet TV, a micro- soft skills platform based in New Zealand. The initiative by Outsource Fiji was based solely on the need to upskill individuals interested in the Outsourcing Industry, and I couldn't slip up the chance to be a part of such a wonderful opportunity.
R
Recipient of a participation certificate in psychological aid from Empower Pacific 6th - 7th November, 2019.
The training was on assessing psychological distress and assistance.
R
Recipient for a participation Certification for Youth Empowerment from the Ministry of Youth and Sports, Fiji. 18th- 21st December 2023.
Training on Sexual Reproductive Health Response, Financial Literacy, Farm Management, DEIA and Community Policing.