mocemaraia0
About Candidate
As a Quality Assurance Officer at My Koro, my role involved monitoring and evaluating the performance of Australian agents specializing in health insurance. Responsibilities likely included conducting regular quality assessments of agent interactions with customers, ensuring adherence to company policies and regulatory standards, providing constructive feedback and coaching to agents to improve their performance, identifying trends or areas for improvement in agent performance or customer experience, collaborating with management to implement training programs or process improvements, and maintaining accurate records of quality evaluations. Ultimately, my role was crucial in maintaining high standards of service delivery and customer satisfaction within the health insurance sector.
Location
Education
I completed my foundation studies doing arts studies, studying politics English and History as 3 of my majors.
Work & Experience
As a flight reservations agent at Mindpearl under the Brussels account, my primary responsibilities likely included assisting customers with booking flights, providing information on available flights, fares, and schedules, managing reservations, handling changes or cancellations, resolving customer inquiries or issues related to their bookings, and ensuring a smooth and positive customer experience throughout the reservation process. Additionally, you may have been required to adhere to specific airline policies and procedures while providing accurate and timely assistance to customers.
As a sales consultant under the Health Deal account, my role involved engaging with potential customers to understand their health insurance needs, providing detailed information on various health insurance plans available in Australia, conducting comparisons of different plans to help customers make informed decisions, explaining the benefits, coverage, and costs associated with each plan, assisting customers in completing the enrollment process, and ensuring customer satisfaction by addressing any questions or concerns they may have. Additionally, you likely worked to meet sales targets and maintained up-to-date knowledge of the health insurance industry and regulatory requirements in Australia.
As a Quality Assurance Officer at My Koro, my role involved monitoring and evaluating the performance of Australian agents specializing in health insurance. Responsibilities likely included conducting regular quality assessments of agent interactions with customers, ensuring adherence to company policies and regulatory standards, providing constructive feedback and coaching to agents to improve their performance, identifying trends or areas for improvement in agent performance or customer experience, collaborating with management to implement training programs or process improvements, and maintaining accurate records of quality evaluations. Ultimately, my role was crucial in maintaining high standards of service delivery and customer satisfaction within the health insurance sector.