Neha Namrita Kumari

Guest Service Agent
March 9, 1999

About Candidate

With my 4 years of experience in hospitality & tourism, I am
Passionate about building customer relationships and defusing
customer situations. I believe in the goal of the hospitality industry.
is to provide customers with an enjoyable experience. Excellent
communication skills, both interpersonal and professional, able to
build strong relationships with customers and encourage returning
business. Organized and familiar with administrative duties.



Computers at beginners level / Computers at intermediate level 2020
Fiji National university

How to use a personal computer in nine, step by step, gentle- paced lessons. Internet, email, computers, word processing, graphics and multimedia and spreadsheets and databases

Care Giving Course, 2023
Fiji National university

to understand how caregivers manage the demands of caring for a loved one with a long-term health condition and how social relationships affect caregivers' ability to cope.

Work & Experience

Guest Service Agent September 2022 - currently
Grand Pacific Hotel

• Well versed with Opera PMS System, Engage each guest as a unique individual and listen attentively to their requests, • Perform accurate check-ins and check-outs of guests daily, Answer the telephone in a timely and professional manner, • Make reservations over the phone and in person, Run daily reports to check reservations for accuracy and identify any special requests, • Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift using Opera Accounting System, Anticipate and address guests service needs. • Listen to guest’s complaints or concerns and resolve their issue in a timely manner, Promote a safe working environment, Learn and adhere to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary, • Perform any additional tasks which are assigned by management, Consistently offering professional, friendly and engaging service.

Bakery Attendant/ Cashier October 2021 - September 2022
Grand Pacific Hotel

Utilized bakery equipment and tools safely and effectively • Collects payments by accepting cash, check, or charge payments from customers and makes change for cash customers. • responsibilities include greeting customers, providing advice, taking orders, and packaging baked goods. They may also be required to ensure items on display are continually restocked.

Food & Beverage Attendant April 2020 - October 2021
Grand Pacific Hotel

The Food & Beverage Attendant is responsible administering the basic day-to-day food & beverage service duties, such as opening and closing, answering calls, taking food & beverage orders, and preparing meals and beverages.

Cashier August 2019 - April 2020
Grand Pacific Hotel

• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner • Greeted customers in a friendly and professional manner • Utilized up-selling and cross-selling techniques to increase revenue • Assisted with setting up promotional displays

Office Assistant February 2017 - August 2018
Grand Pacific Hotel

• taking calls from customers and delivering messages while also using basic office equipment like faxes or scanners. • • Maintained the office filing system • Prepared presentations and reports for meetings • Ordered office supplies and equipment and maintained an inventory of all items • Helped organize company events and functions