Teupola Sorovakatini

• Employed as a Health & Life Consultant • Making outbound calls to locals and selling Life & Health Insurance • Premiums was paid via Mobile Credit

- Employed as a Quality Analyst - Evaluated calls in relations to Energy Deals, Telco & Health Insurance

• Employed as a Customer Service Representative • Dealt with Inbound Calls in relations to Airlines Reservations • Used Amadeus

2021: Victorian Energy Auditors (Packleader Pacific) • Setting appointments for customers in relations to the Victorian Energy Upgrade Scheme under the Victorian Government in Australia for free • Advising customers, the benefits in terms of changing inefficient lights to energy saving ones and other introduced products. • Keeping daily records of customers interaction and its outcome 2021: New South Energy Auditors (Packleader Pacific) – Senior Agent • Setting appointments for customer’s in relations to the Energy Saving Scheme under the New South Wales Government in Australia for $33 inclusive of GST • Advising customer’s, the benefits in terms of changing inefficient lights to energy saving ones • Receiving inbound for inquiries on the scheme • Keeping daily records of customers interaction and its outcome • Hosted Call Calibrations & giving feedback with weaknesses and improvements • Assisted in conducted Sales & Coaching training

• Banking on different sites. • Assisting customers in getting storage all over Australia mainly in VIC WA QLD & NSW. • Receiving inbound for inquiries on storage • Keeping daily records of customers interaction and its outcome

• Setting appointments for customer’s in relations to the government federal grant of up to $3000 to put towards adding solar to the property • Advising customer’s, the benefits of having Solar • Keeping daily records of customers interaction and its outcome