Customer Interaction Agent

October 4, 2023
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Job Description

Key workers and frontline staff responsible for first-contact business operations primarily in the core business function areas with specific sole tasks as per job description (JD). This classification of Job Type (s) in the Operations/Support Business Unit is exclusively accountable for their core functions and report directly to staff classified under Production Leadership.

Achieving and exceeding given sales target; determining customer eligibility; maintaining accurate database entry. To also be flexible and to accommodate changes in responsibilities in line with business requirements.

Role and Responsibilities

  • Meet and exceed allocated sales target
  • Provide customers with accurate product description
  • Possess strong problem solving and decision making skills while using good judgment
  • Enter complete and accurate customers information into Systems
  • Clear use and understanding of “call dispositioning”
  • Complete call logs
  • Maintains and improves call quality results
  • Accomplish organizational mission
  • Build good rapport with existing and new customers
  • Enable to call customers and correct any errors mentioned on calls
  • Maintain regular attendance and to arrive to work on time
  • Ensure to keep all company dealings confidential
  • Perform other duties as assigned

Preferred Skills

  • Knowledge of Call Centre Sales Telephone etiquette or equivalent
  • Proficient in Microsoft Office especially Word & Excel
  • Ability to manage stress
  • Good data entry and typing skills
  • Team Player